What's Next?
Look out for an email with all the details of your cleaning. This should be the same as you saw online. If we have any questions or concerns, we'll reach out to you. Otherwise, consider yourself booked! We can't wait to help out.
Changes can be made to your appointment through the login page. Please, make any changes to your appointment at least 48 hours before the scheduled time.
Arrival Window
Please allow some flexibility in your arrival time. We schedule bookings at 9am, 11:30-12:30, and 1:30-3:00. Sometimes traffice, or unanticipated scope of work from our other cleanings require a later arrival. We will do our very best to let you know ahead of time if we expect to be late. If you require a very specific time, please let us know so we can accommodate it.
Our Satisfaction Guarantee
Your Satisfaction is guaranteed. While we do not offer refunds on services that have been completed, we will return & re-clean any areas of concern that are reported to us within 24 hours of your cleaning. We want this to be a help for you, and we will do everything we can to get back out there ASAP.
Cancellations
Please give us a 48-hour heads up if you need to cancel. Our schedules are carefully made to give a living pay to our cleaners, and late cancellations make it very difficult to do so. We know life happens, and always are understanding of this. Canceling less than 48 hours before a service may result in a $70 cancellation fee.
Cancellation fees may be charged for reasons outside of requesting a cancellation. For example, not being able to enter the home, no running water, or no electricity.
In these cases, and in the case of late cancellations, we'll always try our best to find a creative solution to get the job done and find a client to take your spot. When we can't, or can't get in contact with the homeowner, we'll need to charge the $70 fee.
Billing
A hold will be placed on the account 2 business days PRIOR to the service. This gives us time to correct the card on file if there are no funds. If the service is canceled with a hold in place, it will drop off within 2-5 days. Services are charged only after the service is completed.
If you chose to pay with Venmo, payment is due within 24 hours of service completion. Our Venmo account is @WasatchCleaning
Home Sizing and Cleaning Type
Please ensure that you specified your home size and the type of cleaning correctly. For accurate online quoting, and to understand and plan for the open areas of the home, we do require the entire home size, with rooms we aren't cleaning being "excluded". To provide a high quality service, we prepare for each visit thoroughly, including allocating sufficient supplies and cleaners. If the house size is incorrectly specified, or we are prepared for general cleaning instead of move-out, we will be severely understaffed or unprepared and therefore unable to do the great job that you deserve.
Requirements
To guarantee service, we need power and running water. During move-in/out cleanings this is especially important. On moving cleans, we also need the place to be empty for best service. Without water, power, or space to clean, we can't guarantee the high quality of service.
Services We Don't Offer
There is a small list of things we cannot clean. This includes items like shampooing carpet, or cleaning biological waste, remediation (mold/asbestos), garages, or high up places. A complete list can be found on our What's Not Included page.
Add Us To Your Contacts!
Be sure to add us to your contacts so you know it's us if we need to reach out! Simple click the button below and save us to your phone. Text, or call us at any time and we'll get back to you ASAP.
Add To Contacts
Please help us help you, by respecting these policies. Let us know if your cleaning requires any changes so we can get things squared away as soon as possible.